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Eskom and The South African Electrification Program (D)
Werhane, Patricia H.; Gorman, Michael E.; Cunningham, Brian Case E-0165 / Published April 7, 1999 / 2 pages.
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Product Overview

This case concerns Eskom's commitment to provide employment in rural areas by training residents to work on local electrification projects. But the company discovers that its employees, for a small fee, often help customers make illegal connections to power lines, thus avoiding payment for service. In some communities, as much as 80% of the electricity is illegally obtained. How should Eskom deal with this problem?


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  • Overview

    This case concerns Eskom's commitment to provide employment in rural areas by training residents to work on local electrification projects. But the company discovers that its employees, for a small fee, often help customers make illegal connections to power lines, thus avoiding payment for service. In some communities, as much as 80% of the electricity is illegally obtained. How should Eskom deal with this problem?

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