This document is one of three available case-based simulations used as the basis for a multisession course on design thinking. The course emphasizes deep user understanding, iteration, and a focus on the possibilities as a way to enhance value creation for stakeholders. Please refer to the course teaching guide to view the additional essential pedagogical tools available to the course instructor?including several hours of video content and a set of posters that summarize ethnographic interview findings for each simulation scenario.
The vice provost for academic affairs at Trenton State College (TSC) is tasked with designing a new retirement experience for faculty at the college. TSC, a public institution serving the state of Missouri, employs more than 1,500 full-time faculty and is facing a wave of upcoming retirements and an existing process that few feel is working well. Students play the role of a member of the provost's office who has been charged with reviewing the experience of retirees and recommending to TSC's leaders ideas to improve the retirement experience for faculty.