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Clawson, James G.

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360° Feedback

In most organizations, the employee appraisal process causes more tension than any other aspect of personnel management. Despite the good intentions behind it, a 360? Feedback system does little to qu ...

A Leader's Guide to Why People Behave the Way They Do

This note outlines a simple but powerful model, in managerial language, for understanding why people behave the way they do. The model builds a set of relationships among perceptions, beliefs, conclus ...

A Weekend Guide To Self-Assessment And Career Development

This note represents a short, two-day version of the self-assessment process used in one of Darden's second-year electives,career management. The process is similar to, but less involved than, the pro ...

Active Listening

This note describes reflective, or active, listening. A list of types of responses, from directive to nondirective, is given in an appendix. The note itself summarizes major principles of reflective l ...

Adult Learning Theory

This note summarizes several modern theories of adult learning, including the Myers-Briggs Type Indicator, Neurolinguistic Programming, and the theories of Malcolm Knowles, David Kolb, and Gib Akin. T ...

Adult Life and Career Stages

This note summarizes seven major adult life- and career-stage theories. These include the adult-life-stage theories of Erik Erikson, Roger Gould, and Dan Levinson and the career theories of Miller and ...

Advanced Laser Clinics (A)

How do you tell one of your direct reports that she stinks? This case explores the dynamics behind having difficult conversations, and giving and receiving feedback. It is designed to illustrate the n ...

Advanced Laser Clinics (B)

How do you tell one of your direct reports that she stinks? This case explores the dynamics behind having difficult conversations, and giving and receiving feedback. It is designed to illustrate the n ...

Advanced Laser Clinics (C)

How do you tell one of your direct reports that she stinks? This case explores the dynamics behind having difficult conversations, and giving and receiving feedback. It is designed to illustrate the n ...

Advanced Laser Clinics (D)

How do you tell one of your direct reports that she stinks? This case explores the dynamics behind having difficult conversations, and giving and receiving feedback. It is designed to illustrate the n ...

Advanced Laser Clinics (E)

How do you tell one of your direct reports that she stinks? This case explores the dynamics behind having difficult conversations, and giving and receiving feedback. It is designed to illustrate the n ...

Al, the Boss, and John, the Subordinate

This short fictitious case provides the background for a powerful classroom experience demonstrating how people's basic assumptions shape their behavior. After the case is distributed, different indiv ...
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