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Clawson, James G.

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360° Feedback

In most organizations, the employee appraisal process causes more tension than any other aspect of personnel management. Despite the good intentions behind it, a 360° Feedback system does little to quell the fear that performance evaluation tends to instill. But is it possible to design a 360° Feedback system that is both comfortable and constructive for employees? This technical note disc ...

A Leader's Guide to Why People Behave the Way They Do

This note outlines a simple but powerful model, in managerial language, for understanding why people behave the way they do. The model builds a set of relationships among perceptions, beliefs, conclusions, defense mechanisms, and behavior. The note provides a framework that has been useful in a variety of settings for practicing managers. ...

A Weekend Guide To Self-Assessment And Career Development

This note represents a short, two-day version of the self-assessment process used in one of Darden's second-year electives,career management. The process is similar to, but less involved than, the process presented in the text for the course, the third edition of Self-Assessment and Career Development. Students are guided through a 14-step process that they can complete on their own in two to four ...

Active Listening

This note describes reflective, or active, listening. A list of types of responses, from directive to nondirective, is given in an appendix. The note itself summarizes major principles of reflective listening and how they can be applied. It may be used as a summary of, or introduction to, the topic. ...

Adult Learning Theory

This note summarizes several modern theories of adult learning, including the Myers-Briggs Type Indicator, Neurolinguistic Programming, and the theories of Malcolm Knowles, David Kolb, and Gib Akin. The note can be used as an introduction to adult learning in a doctoral seminar on pedagogy and invites readers to be aware of adult learning styles in preparing for and teaching their classes. ...

Adult Life and Career Stages

This note summarizes seven major adult life- and career-stage theories. These include the adult-life-stage theories of Erik Erikson, Roger Gould, and Dan Levinson and the career theories of Miller and Form, Super, Schein and Dalton, Thomson, and Price. The note is useful in outlining these theories quickly so that students can use the basic concepts in analyzing case material involving longitudina ...

Advanced Laser Clinics (A)

How do you tell one of your direct reports that she stinks? This case explores the dynamics behind having difficult conversations, and giving and receiving feedback. It is designed to illustrate the negative effects that can result after a difficult conversation and ways to reduce the risk of adverse consequences. The case also touches on relationships in the workplace and the correlation they hav ...

Advanced Laser Clinics (B)

How do you tell one of your direct reports that she stinks? This case explores the dynamics behind having difficult conversations, and giving and receiving feedback. It is designed to illustrate the negative effects that can result after a difficult conversation and ways to reduce the risk of adverse consequences. The case also touches on relationships in the workplace and the correlation they hav ...

Advanced Laser Clinics (C)

How do you tell one of your direct reports that she stinks? This case explores the dynamics behind having difficult conversations, and giving and receiving feedback. It is designed to illustrate the negative effects that can result after a difficult conversation and ways to reduce the risk of adverse consequences. The case also touches on relationships in the workplace and the correlation they hav ...

Advanced Laser Clinics (D)

How do you tell one of your direct reports that she stinks? This case explores the dynamics behind having difficult conversations, and giving and receiving feedback. It is designed to illustrate the negative effects that can result after a difficult conversation and ways to reduce the risk of adverse consequences. The case also touches on relationships in the workplace and the correlation they hav ...

Advanced Laser Clinics (E)

How do you tell one of your direct reports that she stinks? This case explores the dynamics behind having difficult conversations, and giving and receiving feedback. It is designed to illustrate the negative effects that can result after a difficult conversation and ways to reduce the risk of adverse consequences. The case also touches on relationships in the workplace and the correlation they hav ...

Al, the Boss, and John, the Subordinate

This short fictitious case provides the background for a powerful classroom experience demonstrating how people's basic assumptions shape their behavior. After the case is distributed, different individuals tell how they would respond to it. The many varied answers give rise to the discussion about how people behave so differently with such similar data. ...
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