This case series deals with the situation facing the director of the Charlottesville-Albemarle Legal Aid Society, a federally supported nonprofit organization chartered to provide legal services to low-income people involved in noncriminal cases. Legal Aid has entered a challenging time in its history: Funding is decreasing while demand for services is growing. The director is struggling with how to forge a new strategy for the organization in an environment where resources are stretched thin and stakeholders do not agree about where the organization's efforts should be focused. The B case updates the A case (UVA-BP-0377) to 1995-96. See also the C case (UVA-BP-0517).