This case is used in Darden's EMBA and Global EMBA programs. It works well in courses dealing with turnaround specialists or change management. With a cross-disciplinary perspective, this field-based case uses the experience of a company with a supplier that fails to meet its production commitment to set the stage for an analysis of supplier power, human capital, operational effectiveness, and leadership. It offers a discussion around the interaction between people, process, and purpose, and provides an opportunity to introduce basic operational, market, management communication, and leadership terms that can be explored in following classes. The material includes an overview of a manufacturing business and the issues involved in day-to-day production.