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A Note on Process Analysis
Ramdas, Kamalini; Parkhill, Joseph Technical Note OM-1096 / Published October 2, 2003 / 12 pages.
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Product Overview

This note provides an introduction to process analysis, covering key concepts such as bottlenecks, capacity, capacity utilization, and throughput time. Concepts are illustrated in a context that is simple and familiar to most students: a neighborhood dry cleaner. The note is suitable as a technical reading on process analysis in a required MBA or undergraduate course in operations management.


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  • Overview

    This note provides an introduction to process analysis, covering key concepts such as bottlenecks, capacity, capacity utilization, and throughput time. Concepts are illustrated in a context that is simple and familiar to most students: a neighborhood dry cleaner. The note is suitable as a technical reading on process analysis in a required MBA or undergraduate course in operations management.

  • Learning Objectives